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Frequently Asked Questions

WHAT IS YOUR HOLIDAY DELIVERY GUARANTEE?

We want you to be happy and nothing makes you happier than having your orders arrive on time. Continental USA orders placed prior to Dec. 19th are guaranteed to arrive prior to December 25th. If your order does not arrive we will refund the shipping fees. If the shipping is free we will refund the shipping value, $2.99.

WHEN WILL MY VICTORIA EMERSON ORDER SHIP?

Orders are usually processed and shipped within 1 business day of purchase. When your order ships you will receive an email with your tracking # and confirmation.

 

HOW DO I TRACK THE STATUS OF MY ORDER?

Please visit the order confirmation page included in your email order confirmation.


CAN MY VICTORIA EMERSON BRACELET GET WET?

As tempting as it is to swim with your bracelet, we suggest that you don't get them wet as it can damage the crystals, stones, and leather. Store is a cool, dry, place.

 

WHAT IS YOUR RETURN POLICY?

We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee, no questions asked.

 

DO YOU OFFER WHOLESALE PRICING?

We offer wholesale pricing on a very limited basis. Please email support@victoriaemerson.com for more information.

 

WHO DO I CONTACT FOR PRESS INQUIRIES?

For all press inquiries email support@victoriaemerson.com and your email will be forwarded to the best person!

 

WHAT CARRIER DO YOUR ORDERS SHIP?

All U.S. orders are shipped via USPS First Class. All Canadian orders are shipped via Canada Post.

 

ARE THERE DUTIES FOR CANADIAN ORDERS?

No, all of our Canadian orders ship from our Canadian location and as a result there are no additional duties.

 

ARE THERE DUTIES FOR AMERICAN ORDERS?

No, all of our US orders ship from our US location and as a result there are no additional duties.

 

DO YOU SHIP INTERNATIONALLY?

Yes, we ship internationally. Prices displayed on the website are exclusive of shipping and taxes. If you order outside of North America you might have additional duties and taxes.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard and PayPal.

 

NEED ADDITIONAL HELP? You can contact us here.

 

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