Refund Policy - Victoria Emerson

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Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We understand that sometimes it doesn't work out, so that's why we have a no-questions asked return policy. However if for we feel you are returning too many orders, we reserve the right to limit your returns for any reason. As a general rule, we don't expect our customers to return more than 30% of their orders, so if this happens we'll have to look into it. Usually this will start with a simple conversation.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some items are not eligible for return, and are final sale. These include but are not limited to: Mystery Items, Going Away Party Items, 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
support@victoriaemerson.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@victoriaemerson.com.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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